Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our chat services:

a. Personal Information

• Name (if provided)
• Email address
• Phone number (if used for login)
• Profile photo

b. Chat & User-Generated Content

• Text messages
• Images, videos, or files you send
• Message timestamps
• Chat metadata (sender, receiver IDs)

Messages are stored only to enable chat functionality.

c. Device & App Information

• Device type
• Operating system version
• App version
• Crash logs (for stability and debugging)
• Automatically collected usage data (e.g., IP address, device identifiers)

2. App Tracking Transparency (ATT)

For iOS users, we respect Apple’s App Tracking Transparency framework. We do not track you across apps or websites for advertising or analytics purposes without your explicit consent.

3. How We Use Your Information

We use collected information solely to provide and enhance our chat services:

• Create and manage user accounts
• Enable real-time messaging
• Deliver notifications
• Improve app performance and reliability
• Prevent abuse and ensure security
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Data Storage & Security

User data is stored securely using trusted cloud services (such as Firebase or secure servers). We apply industry-standard security measures (encryption, access controls) to protect your data. Access to personal data is restricted to authorized systems only.

However, no method of electronic storage or transmission over the internet is 100% secure.

5. Sharing of Information

We do not share your personal data with third parties except in the following limited cases:

• With trusted service providers who assist in operating the app (e.g., cloud hosting, push notifications)
• When required by law or to comply with legal requests
• To protect the safety and rights of users or the public

6. Notifications

We may send push notifications to inform you of new messages or important service updates. You can disable notifications at any time from your device settings.

7. User Control & Account Deletion

You have the right to:

• Access your personal information
• Update your profile details
• Delete your account permanently

Account Deletion

Users can delete their account from within the app:
Settings → Delete Account

When an account is deleted:

• Profile data is removed
• Messages are deleted or anonymized
• Uploaded media is removed where applicable

Some data may be retained temporarily if required by law.

8. Children’s Privacy

This app is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us immediately for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: pilotbazar.com@gmail.com
Phone: +8801969944400